How to Submit a New AI Use Case for Review
As AI continues to evolve and expand, we need to ensure that all AI solutions align with company priorities, comply with security and legal requirements, and provide meaningful business value.
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AI Request Guidelines
All new AI Use Case requests—whether for purchasing from vendors, building in-house, or enabling new features on existing tools—must be submitted for review to the AI Enablement Program team for evaluation. This team is a cross-functional group of IT, Information Security, and Legal leaders and SMEs.
Use cases will be reviewed across these key areas:
- Business Use Case – What specific problems does the AI solution address, and what outcomes does it aim to achieve?
- Value to the Company – How does this solution contribute to revenue growth, operational efficiency, innovation, or cost savings?
- Data Security & Privacy – What data does the solution use, and how is it safeguarded against unauthorized access or exposure?
- Compliance & Risk – Does the solution comply with legal, regulatory, and internal policy requirements? What are the potential risks?
- Technical Feasibility – Can the solution integrate with existing systems and infrastructure? Does it meet scalability, performance, and maintenance requirements? What are the dependencies and potential technical constraints?
- Governance & Ethics – Does the AI solution align with company policies on ethical AI use, transparency, and accountability?
AI use cases must be reviewed and approved before being used for work purposes. Unlisted or unapproved AI tools, platforms, and models are not permitted.
How to Submit a New AI Use Case Review Request
If you would like to request the a review of an AI use case, please submit the following form for evaluation and approval:
- Go to ServiceNow and navigate to the AI Use Case Request Form.
- Complete the Form: Please complete all sections and provide as much information as possible.
- Review and Submit: Review all the information provided in the intake form to ensure accuracy and completeness before submitting.
- Once submitted, your request will be reviewed by
IT, Information Security, and Legal to assess technical feasibility, risk and compliance considerations, and alignment to business priorities. - After submission, you will receive an email confirmation that the request was received.
