Your feedback shapes the future of WDChat. We are committed to creating an employee-facing AI product that truly meets your needs. This page is your hub for sharing feedback, and staying updated on product improvements. Your insights help us deliver a smarter, more reliable experience for every employee. 

• See the list of Known Issues, and Feature Requests
• Submit a WDChat issue or feature request
• Share feedback on a response
• CIRCUIT Content Contributors

Before features and capabilities are committed on WDChat’s three-month roadmap, our Known Issues and Features Requests tracker gets updated weekly with reported issues, planned enhancements, and estimated fix or release dates. 

Check the list anytime to see what’s committed to progress, what’s in development (on the official Roadmap), and what’s been resolved. 

Each feature or data request is assigned a score on the following metrics to generate a Score used in prioritization:

• Frequency (0+ mentions, currently capped at 10 ) – how often have we heard this request?

• Strategic alignment (1 low – 10 high) – how impactful did users rate this feature and/or does it align to our business’ strategic goals?

• Effort (1 low – 10 high) – how easy or difficult will this be to develop?

Score = Frequency * Impact / Effort

Frequency (Source count) capped at 10 

Example request: 5 mentions (5) * Low avg impact (1) / High effort (5) = 5 * 1 / 5 = 1

Example request: 12 mentions (10) * High avg impact (10) / Low effort (1) = 100

The scores are revisited weekly based on new requests, research or business priorities. You can see this Prioritization Score in the Known Requests and Issues tracker above.

Have you found an issue, or do you have a great idea for a new feature or data request? 

Use our streamlined Issues and Feature Request Form. It takes just 3-5 minutes to fill out and helps us prioritize the enhancements that matter most to you. 

What You Can Submit: 

• Feature suggestions 

• Data source suggestions  

• Tool integration suggestions 

• Troubleshoot an issue or bug (some redirected to Service Now support) 

Link to WDChat Request form 

What happens to submissions? 

• Your submission is reviewed weekly and prioritized based on impact to maximum users and feasibility. 

• Track progress on the Known Issues and Features Tracker above.

Did you encounter a great or poor response from CIRCUIT?  

Want to improve responses in the future? 

You can provide instant feedback on responses—right inside WDChat. 

After receiving a response, simply click the thumbs up or thumbs down icon to let us know if the reply was helpful.  

Why Response Feedback Matters: 

To protect the safety and accuracy, WDChat is not autonomously improving or self-reinforcing. Rather, a team of human researchers and developers (humans in the loop!) work with AI to evaluate the response feedback look for: 

1. Patterns of inaccuracy where content owners should be looped in  

2. Issues with generated citations or responses  

3. Anything marked Offensive or Harmful that should have guardrails  

4. Opportunities for new data ingestion or agents 

Your quick feedback helps us identify patterns, improve accuracy, and prioritize fixes. 

The more you use this for both good and poor responses, the better WDChat becomes for everyone. 

Are you interested in making WDChat’s responses even more accurate in your area of expertise?

With Generative AI powered by Retrieval-Augmented Generation (RAG), like WDChat, each answer is created uniquely for every user prompt—much more than just traditional search results. Although responses may vary, the quality and accuracy of WDChat’s answers depend directly on the information it has access to.

That’s where your expertise makes a real difference! By managing and updating the content you own, you help WDChat deliver the most reliable and relevant answers to your colleagues across the enterprise. 

Start with the guide below to improve WDChat responses in YOUR content area:

Guide to Improving WDChat Respones for ‘Cisco Data’ Contributors and Agent owners